What Is Fiverr, Its Features And Policy Explained?

Fiverr serves as an online platform that links freelancers with individuals or businesses seeking a wide range of digital services and tasks to be accomplished.

It was founded in 2010 and has become one of the most popular platforms for freelancers and businesses to find and offer a wide range of services. The name “Fiverr” comes from the initial concept of services for as little as $5. However, the platform has expanded to include services at different price points.

Critical features of Fiverr include

Diverse Services

Fiverr offers diverse services, known as “gigs,” that cater to many professional needs. These services cover various categories and industries, making it a versatile platform for buyers and sellers. Here are some of the diverse services you can find on Fiverr:

Graphic Design: Services include logo design, web graphics, illustrations, business cards, and more.
Writing and Translation: Freelancers provide content writing, editing, translation, and copywriting services.
Digital Marketing: Services include social media marketing, search engine optimization (SEO), and email marketing to pay-per-click (PPC) advertising.
Web Development and Programming: This category includes web development, WordPress customization, mobile app development, and coding services.
Video and Animation: Freelancers offer editing, animation, whiteboard videos, and video production services.
Music and Audio: You can find music composition, audio editing, voice-over, and sound design services in this category.
Business and Branding: Services encompass business plans, branding strategy, marketing, and financial consulting.
Lifestyle: This includes services like online fitness coaching, relationship advice, travel planning, and more.
Data Entry and Virtual Assistance: Freelancers provide data entry, virtual assistant services, administrative support, and data analysis.
Illustration and Art: You can find services like digital art, caricatures, and custom illustrations.
Gaming: Services in this category include game development, design, testing, and in-game assets.
E-commerce: This includes services related to Shopify store setup, product listings, and e-commerce consulting.
Architecture and Interior Design: Services involve architectural plans, interior design, 3D modeling, and home renovation consulting.
Legal and Financial Services: Freelancers offer legal advice, financial planning, accounting, and tax services.
Educational and Online Courses: You can find tutoring, online course creation, and e-learning services in this category.
Health and Wellness: Services may include fitness training, nutrition plans, mental health counseling, and wellness coaching.
Photography and Image Editing: Freelancers provide photo editing, retouching, and photography services.
Event Planning and Brand Promotion: Services encompass event planning, promotion, and marketing for businesses and events.

Freelancers and Sellers

On Fiverr, freelancers and sellers are individuals or businesses that provide services to clients or buyers in exchange for payment. These individuals or entities offer their skills and expertise through the platform, creating service listings known as “gigs.” Here’s more information about freelancers and sellers on Fiverr:

Freelancers: Freelancers are typically self-employed individuals who offer their services on Fiverr. They can be professionals in various fields, such as graphic designers, writers, web developers, marketers, programmers, and more. Freelancers use Fiverr to market their skills and attract clients worldwide. Fiverr provides them a platform to showcase their expertise, promote their services, and connect with potential clients.
Sellers: On Fiverr, individuals or businesses who offer services are called “sellers.” These sellers create detailed gig listings that describe the services they provide, along with information about their qualifications, pricing, and delivery timeframes. Sellers can specify the type of services they offer and set their prices, creating various options for buyers.

Here are some key points to know about freelancers and sellers on Fiverr:

Profiles: Freelancers and sellers typically create profiles that include information about their skills, experience, qualifications, and a portfolio of their work. Profiles help buyers assess the expertise and credibility of potential service providers.
Gigs: Gigs are the service listings that freelancers and sellers create. Each gig outlines the specific service offered, the scope of work, the delivery time, and the cost. Buyers can browse these gigs to find the services that meet their needs.
Pricing: Sellers often offer different pricing packages for their services, allowing buyers to choose the package that best suits their requirements and budget. There may be essential, standard, and premium options in these packages.
Reviews and Ratings: After completing a transaction, buyers can leave reviews and ratings for the seller based on their experience. Positive thoughts and high ratings contribute to a seller’s reputation and credibility on the platform.
Communication: Freelancers and sellers can communicate with clients through Fiverr’s messaging system to discuss project details, address questions, and provide updates on the work.
Order Completion: When a buyer places an order, the freelancer or seller is responsible for completing the work according to the terms specified in the gig. Once the work is delivered and the buyer is satisfied, the order is marked as complete.

Fiverr provides a platform for freelancers and sellers to connect with clients and offer a wide range of services. Whether you’re a freelancer looking to showcase your skills or a buyer seeking specific services, Fiverr offers a marketplace where you can find and provide professional solutions.

Levels and Badges

Fiverr has a leveling system and badges to categorize and recognize the performance and achievements of its sellers. These levels and badges are designed to help buyers identify the expertise and reliability of freelancers. Here’s an overview of the stories and badges on Fiverr:

Seller Levels: Fiverr categorizes sellers into different levels based on their performance, activity, and the completion of orders. As of my last knowledge update in January 2022, these are the primary seller levels on Fiverr:

New Seller: New sellers start at this level. They have yet to complete a certain number of orders and meet specific criteria.
Level One Seller: Sellers who have completed a minimum number of orders and maintained a high level of buyer satisfaction can achieve Level One status. They have access to additional benefits, such as priority customer support.
Level Two Seller: Level Two sellers have a track record of consistently delivering quality work and maintaining high customer satisfaction. They also have access to advanced features, including the ability to offer gig extras.
Top Rated Seller: The highest level on Fiverr is the Top Rated Seller status. To achieve this level, sellers must consistently provide exceptional service, maintain high ratings, and have a substantial sales volume. Top-rated Sellers enjoy the most benefits, such as increased visibility in search results and the ability to set custom prices for their services.

Badges: Fiverr also provides badges to highlight specific achievements or skills of sellers. These badges appear on a seller’s profile and gig listings. Some standard badges include:

Pro Verified: This badge is awarded to sellers who have undergone a vetting process and have been identified as professionals in their field.
Fiverr’s Choice: Fiverr’s Choice badge is given to select sellers who consistently provide high-quality services and meet specific criteria set by Fiverr.
Fiverr’s Pro: This badge is reserved for skilled professionals recognized for their expertise in specific categories, such as design, writing, or development.
Rising Talent: Sellers who demonstrate promise and deliver quality work may receive the Rising Talent badge. It’s an indicator of potential success on the platform.
Identity Verified: This badge indicates that a seller’s identity has been verified by Fiverr, adding an extra layer of trust and credibility.

It’s important to note that the criteria and requirements for seller levels and badges on Fiverr may change over time, and new badges or levels may be introduced. Sellers can work to achieve and maintain their levels and badges by providing exceptional service, receiving positive reviews, and meeting the platform’s criteria. Buyers can use these levels and badges as a guide when choosing freelancers for their projects.

Customer Support

Fiverr provides customer support to assist users with questions, issues, and inquiries related to the platform. Fiverr’s customer support team is there to ensure a smooth experience for both buyers and sellers. Here’s how you can access and use Fiverr’s customer support:

Fiverr Help Center: Fiverr has a comprehensive Help Center on its website where you can find answers to common questions, browse articles, and access guides on various topics. This is often the first place to look when you have questions or need assistance.
Contacting Customer Support: If you cannot find the information you need in the Help Center or if you have a specific issue that requires personal assistance, you can contact Fiverr’s customer support. Here’s how to do it:

Log in to your Fiverr account.
In the upper right corner of the screen, click on your profile Picture.
Select “Help & Support” from the dropdown menu.
In the Help Center, click “Contact Us.”
You’ll be prompted to describe your issue or question. Fill out the form with as much detail as possible.
Submit your request to Fiverr’s customer support team.

Response Time: Fiverr aims to respond to customer support inquiries promptly. Response times can vary depending on the nature of the issue and the volume of requests. You will typically receive a response via email or the Fiverr messaging system.
Dispute Resolution: If you have a dispute or issue with an order or a transaction, Fiverr’s customer support team can assist in resolving the matter. You can report problems or disagreements, and they will help mediate the situation based on Fiverr’s policies.
Feedback: After receiving assistance from customer support, you can provide feedback on the support experience.
Live Chat: Fiverr may offer live chat support for specific issues. Check the Help Center or contact support to see if live chat is available for your inquiry.

It’s essential to be clear and detailed when contacting customer support, providing all relevant information to help them understand and address your issue effectively. Fiverr’s customer support team is generally available to assist users during business hours.

Fiverr’s terms of service

Account Creation

Visit Fiverr’s Website: To get started, go to Fiverr’s official website (www.fiverr.com).
Sign Up: Look for the “Sign Up” or “Join” button, which is prominently displayed on the homepage. Click on it to Start the process of Registration.

Provide Information: You will be asked to provide various information, which may include:
- Your name
- Email address
- Username
- Password
- Sometimes, you may need to verify your email address by clicking a link in your email.
Create a Profile: After signing up, you can create your profile by adding details about your skills, the services you offer, a profile picture, and a description of yourself.
Agree to Terms of Service: During the registration process, you’ll typically be asked to agree to Fiverr’s Terms of Service and Privacy Policy.
Complete Your Profile: To enhance your credibility as a seller or buyer, you can complete your profile with additional information, such as your work history, education, and certifications.
Start Using Fiverr: Once your account is created and verified, you can start using Fiverr to buy or sell services. You can browse services, place orders, communicate with sellers or buyers, and manage transactions through your account dashboard.

Remember that Fiverr’s Terms of Service generally prohibit the creation of multiple accounts by a single individual. Hence, it’s essential to use a single, legitimate account. Attempting to create multiple accounts or engaging in fraudulent activities may result in account suspension or other penalties. Always follow Fiverr’s rules and guidelines to maintain a positive experience on the platform.

Can We Create Multiple Fiverr’s Account From Same Details?

Fiverr’s terms of service prohibit users from having multiple accounts, and they have mechanisms in place to detect and prevent users from creating new accounts with the same information. Suppose you’ve deactivated your previous Fiverr account and are trying to create a new one using the same profile picture and other information. In that case, it’s likely that Fiverr’s system has detected this and is preventing you from doing so.

To create a new account on Fiverr, you should use different information, including a unique email address, username, and profile picture. Trying to circumvent their policies may lead to further restrictions or consequences on your account.

Suppose you have a legitimate reason for needing a new account. In that case, you should contact Fiverr’s customer support and explain your situation. They can assist you in a way that complies with their terms of service.

Prohibited Activities

Fiverr’s Terms of Service typically outline a range of prohibited activities that users cannot engage in while using the platform. These prohibited activities may include, but are not limited to:

Fraudulent or Misleading Behavior: Users are prohibited from engaging in fraudulent, deceptive, or misleading behavior, including false advertising, misrepresenting their services, or providing incorrect information.
Infringement of Intellectual Property Rights: Users are not allowed to offer, request, or engage in activities that violate the intellectual property rights of others, including copyright, trademark, and patent infringement.
Harassment and Hate Speech: Fiverr typically has policies against harassment, hate speech, or discrimination. Users are expected to treat each other with respect and follow community guidelines.
Spam and Unsolicited Communication: Sending spam, unsolicited messages, or promoting services in an aggressive or intrusive manner is usually not allowed.
Manipulating the Platform: Users are prohibited from attempting to use or abuse the Fiverr platform, including trying to control the search results, reviews, or ratings.
Illegal Activities: Any illegal activities, including offering or requesting illicit services, are typically not allowed.
Violating Privacy: Users should respect the privacy of others and not engage in activities that infringe upon someone’s privacy rights.
Violation of Fiverr’s Policies: Users are expected to adhere to Fiverr’s policies and guidelines, which may include specific rules related to the types of services offered on the platform.
Creating Multiple Accounts: As mentioned earlier, creating and maintaining multiple accounts without proper authorization is generally prohibited.

Intellectual Property

Intellectual property (IP) is a broad legal concept that encompasses various types of creations of the human mind. Fiverr, like many other online platforms, typically has policies and rules related to intellectual property to protect the rights of both buyers and sellers. Here are some key points related to intellectual property on Fiverr:

Copyright: Copyright is one of the most common forms of intellectual property. It protects original creative works, such as text, images, music, and software. On Fiverr, sellers are generally required to respect the copyright of others and not use or provide copyrighted material without proper authorization.
Trademark: Trademarks are distinctive signs, logos, or symbols used to represent and identify brands or businesses. Using someone else’s trademark without permission can violate intellectual property rights. Sellers on Fiverr should not offer services that involve trademark infringement.
Patent: Patents protect new inventions or innovations. Sellers should not offer services that involve creating or selling patented products without authorization.
Custom Work: Buyers and sellers should be cautious when requesting or providing custom work related to intellectual property. Sellers should not create or deliver work that infringes on the intellectual property rights of others.
License and Ownership: Sellers on Fiverr may provide services and grant licenses to buyers for using their work, but the ownership and usage rights are typically defined in the service agreement. Both buyers and sellers need to understand these terms.
Reporting Violations: Fiverr provides a mechanism for reporting intellectual property violations. Suppose users believe their intellectual property rights have been infringed upon. In that case, they can submit a complaint to Fiverr, and Fiverr will investigate and take appropriate action.

Users on Fiverr must respect intellectual property rights and adhere to Fiverr’s policies and guidelines regarding IP. Violating intellectual property rights can result in legal consequences. It may also lead to account suspension or other penalties on the platform. Suppose you have concerns about intellectual property matters on Fiverr. In that case, it’s advisable to consult with legal experts or contact Fiverr’s support for guidance.

Payment and Fees

Payment and fees on Fiverr are essential aspects of using the platform, both for buyers and sellers.

For Sellers

Earnings: When you complete a gig (service) as a seller on Fiverr, you earn revenue from the sale. Your earnings are typically the amount specified in your gig, minus Fiverr’s fees (more on prices below).
Withdrawal Options: You can withdraw your earnings to your bank account, PayPal, or through other supported payment methods, depending on your location. Fiverr may have specific withdrawal requirements and fees associated with certain withdrawal methods.
Clearance Period: There is usually a clearance period for earnings to become available for withdrawal to protect against potential issues. The clearance period can vary based on your level and the type of service you offer.

For Buyers

Service Payment: As a buyer, you pay for the services (gigs) you purchase on Fiverr. Payments are typically made through various methods, including credit cards, PayPal, and more.
Service Fees: Fiverr may charge a processing fee on top of the service price. This fee is often a percentage of the total order cost. It’s essential to review the fees associated with your specific transaction during the checkout process.

Additional Information

Fiverr Levels: Fiverr categorizes sellers into different levels (e.g., New Seller, Level One, Level Two, Top Rated Seller) based on their performance and activity. Each group may come with specific benefits and fees. Sellers can progress to higher levels by meeting specific criteria.
Custom Offers: Sellers can send custom offers to buyers for particular projects. The payment and fees for custom offers are determined by the seller and agreed upon by both parties.
Refunds: Fiverr has a dispute resolution system, and buyers can request dispute refunds. Fiverr’s refund policy and process should be reviewed for detailed information.

Dispute Resolution

Fiverr provides a dispute resolution process to help buyers and sellers on the platform resolve issues and conflicts that may arise during transactions. Here’s an overview of how dispute resolution typically works on Fiverr:

Communication: If a problem or dispute arises between a buyer and seller, it’s often best to attempt to resolve it first. Both parties can discuss the issue and try to find a mutually satisfactory solution.
Requesting Resolution: If the issue cannot be resolved through communication, the buyer or the seller can initiate a dispute by contacting Fiverr’s customer support. To do this, go to the order page, click “Resolution Center,” and provide the necessary information about the problem.
Fiverr’s Involvement: Once a dispute is initiated, Fiverr’s customer support team will review the details provided by both the buyer and the seller. They will assess the situation and gather any necessary evidence to make an informed decision.
Resolution: Fiverr will decide based on the information provided and the platform’s policies. The answer may involve a variety of outcomes, such as:
- Providing a refund to the buyer.
- Releasing payment to the seller.
- Offering a partial refund or compensation.
- Issuing a warning or taking action against a user who violated Fiverr’s terms.
Appeals: Users dissatisfied with the dispute resolution can appeal Fiverr’s decision. However, requests are typically reviewed to ensure they adhere to Fiverr’s policies rather than reconsidering the entire dispute.

It’s important to remember that Fiverr’s dispute resolution process is designed to be fair and impartial. To ensure a smooth process and a favorable outcome.

Privacy and Data Use

Privacy and data use are significant concerns for users on any online platform, including Fiverr. Fiverr typically has policies and practices to protect user privacy and handle data responsibly. Here are some critical aspects of privacy and data use on Fiverr:

Personal Information: Fiverr collects personal information from users during the registration and account setup process. This information may include your name, email address, location, and payment details. Fiverr typically takes steps to protect this information and use it only for the purposes specified in its Privacy Policy.
Communication: Fiverr enables communication between buyers and sellers on the platform. These communications may be subject to monitoring and screening to ensure they comply with Fiverr’s policies. It’s essential to know that any information shared through the platform may be accessible to Fiverr and the parties involved.
Data Retention: Fiverr generally retains user data for as long as it’s necessary to provide its services and as required by applicable laws and regulations. Data that is no longer needed is typically deleted or anonymized.
Data Security: Fiverr typically employs security measures to protect user data from unauthorized access, disclosure, alteration, and destruction. However, users are also responsible for maintaining the security of their accounts and passwords.
Cookies and Tracking: Fiverr may use cookies and tracking technologies to collect information about user activity on the platform. Users can often manage their cookie settings through their web browser preferences.
Third-Party Services: Fiverr may use third-party services or integrate with third-party platforms. In such cases, user data may be shared with these third parties by Fiverr’s Privacy Policy.
Consent: Fiverr generally seeks user consent before collecting or using their data for purposes not covered by its Privacy Policy. Users may have the option to opt out of specific data collection and marketing activities.

Fiverr typically has a detailed Privacy Policy that outlines its practices regarding privacy and data use. To have a complete understanding of how Fiverr handles privacy and data, it’s essential to review their most current Privacy Policy on their official website. This policy will provide you with information about the specific data collected, the purposes for which it is used, and your rights regarding your data on the platform.

Community Guidelines

Community guidelines are rules and standards that users of an online platform like Fiverr must follow to maintain a positive and respectful environment. These guidelines help ensure that users treat each other with respect professionalism, and adhere to the platform’s terms of service.

Respect and Professionalism: Users are encouraged to treat each other respectfully and maintain professionalism in all interactions. This includes using polite and appropriate language.
Honesty and Integrity: Users must provide accurate and truthful information in their profiles, service descriptions, and communication. Avoid making false claims or misrepresenting your skills and services.
No Harassment or Discrimination: Fiverr typically has policies against harassment, hate speech, or discrimination based on race, religion, gender, etc.
No Spam or Unwanted Communication: Users should avoid sending spam, unsolicited messages, or promoting their services aggressively. Communication should be relevant and respectful.
No Plagiarism or Copyright Violation: Users are generally prohibited from using or providing copyrighted material without proper authorization. This includes text, images, music, and other creative works.
Resolving Disputes Respectfully: When disagreements or issues arise, users should attempt to resolve them respectfully and professionally through communication. Disputes should be handled following Fiverr’s policies.
No Misuse of the Platform: Users should not engage in actions that manipulate or abuse the platform, including attempts to control search results, reviews, or ratings.
Feedback and Reviews: Both buyers and sellers are encouraged to provide honest and fair feedback and reviews based on their experiences with each other.
Legal Compliance: Users should adhere to all relevant laws and regulations, including taxes, intellectual property, and other applicable legal requirements.
Protecting User Data: Users should respect the privacy and data of others and not engage in activities that infringe upon someone’s privacy rights.

Fiverr’s community guidelines create a positive and safe environment for users to buy and sell services. It’s essential to be familiar with and adhere to these guidelines when using the platform.